Shipping & Returns

Shipping

Orders are shipped Monday through Friday, except on US holidays.  UPS, FedEx, US Postal Service, and common carriers are used for shipping.  All orders are FOB Origin unless agreed to otherwise by AtoZ.  Shipping costs are borne by the purchaser unless other arrangements have been agreed upon by AtoZ.  Most shipments are prepaid and shipping costs are added to the purchaser’s final invoice/receipt.  Any freight damage claims must be made within ten (10) days of receipt of product.  At this time we are only shipping within the United States.

Returns

Tape, sterile masks, and single-use disposable items may only be returned if they are defective.  In all other cases merchandise can only be returned if it is sealed by the manufacturer and is obviously unused, in the original packaging, and in marketable condition.  Please note that not all hand sanitizer is manufacturer sealed.  If you need to discuss a return please contact us at orders@atozcommunity.com.  We will do our best to work with you to find a satisfactory resolution.  Returns will not be accepted without prior authorization.  A request for a return must be received within three (3) days of receipt of order by customer.  Returns will expire ten (10) days after an authorization is granted and refunds will not be processed until the returned product is received by AtoZ.  All returns may be subject to a minimum 20% restocking fee.